“If you make customers unhappy in the physical world, they might tell six friends. If you make customers unhappy on the internet, they can tell 6000.” — Jeff Bezos of Amazon
Technology changes everything including customer service. With the rise of social media, the concept of ‘word of mouth’ is more powerful than ever before. An unhappy customer can tell thousands of people – and so can a happy customer. However, happy customers do not just happen by chance. Organizations need to redefine their approach to customer service by creating an environment focused on providing exemplary customer service to keep their customers happy and loyal.
This workshop will explore today’s customer service challenges that businesses face and discuss real world strategies to help your company become a leader in outstanding customer service.
When: Wednesday, January 16, 2019, 9 AM – 12 PM
Where: KSU Center, 3333 Busbee Drive, Room 401, Kennesaw, GA 30144
Who should attend: Small business owners and their key employees. This is a great opportunity to train your staff at an economical price!
Cost: $49. Buy 2 or more and get 50% off per seat (1st seat regular price)
Presenter: Daniel McCoy, Business Consultant, UGA SBDC at KSU; Certified Professional, SHRM
All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.