Implement an exceptional customer service plan that engages loyal customers and fosters sales growth. Rev up your customer service engines! Accelerate Your Customer Service is an interactive course designed for business owners and key employees to develop and implement an outstanding Customer Service program. In one day of accelerated training, learn fresh ideas to differentiate your business with a winning customer experience that adds value for customers and creates profitable and lasting relationships with them. Learn methods to correct poor customer service habits and create a strong customer-friendly environment.

Key Take-Aways Include:

• The Language of Customer Service
• Dealing with Disgruntled Customers
• Telephone Techniques and Communication Tactics
• Customer Service in the Digital World
• Empower Employees to be Customer Service Advocates
• Implement Your Customer Service Plan

This class includes facilitated discussion and training activities as well as handouts and checklists that attendees can take back to their business and use.

COST: $49 (Check local class details below for Early Bird pricing)
COURSE LENGTH: 7 HOURS

The UGA Small Business Accelerator Series provides small business owners with the tools and resources they need- and fast. One day of accelerated training gets small business owners up to speed quickly to learn important skills they can take back and use in their business.

All programs of the UGA SBDC are open to the public on a non-discriminatory basis. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.