Effective Strategic Planning for Small Businesses

  • Posted by Geoffrey Loften
  • On July 9, 2019
We recently closed out the 1st half of the year and many small businesses are currently in the process of forecasting for the balance of 2019.  Many savvy small businesses understand the value of revisiting their strategic plan at the mid-year point. Those small businesses are asking themselves relevant questions such as what went right during […]
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Customer Service for the Holidays

  • Posted by Geoffrey Loften
  • On November 21, 2018
It’s that time again. The most wonderful time of the year. With kids jingle belling (and cash registers too hopefully) and everyone telling you be of good cheer- just like the famous song. And within all of that – your customers are busy searching for the best deals, the greatest gadgets, and the hottest new […]
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Lead with Optimism – A Message for Business Owners

  • Posted by Geoffrey Loften
  • On March 16, 2018
Do you see the world around you as half empty or half full? Your view on the world, and the environment in which you live and work, matters in leadership. The best leaders throughout time have been those who can maintain a positive outlook, regardless of their circumstances. How can a leader create a vision […]
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It’s Not Just About the Plumbing

  • Posted by Geoffrey Loften
  • On July 3, 2017
I am often amazed in this highly competitive business environment at the frequent failures in customer service displayed by so many businesses, big or small. It seems that business owners, and their employees, have forgotten the simplest of courtesies in dealing with people. A story was shared with me recently of someone who contacted a […]
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