Great customer care is the lifeline for any small business. Offer a top quality product or service without it and the ability to grow a loyal customer following quickly erodes by word of mouth. The service offered to your customer is more than a smile and a handshake. Even the best sales person can have a bad day. Great customer care includes a well-developed plan to deliver your product and service – one where the customer is provided with a seamless experience during the shopping and buying transaction process.
Learn to develop valuable techniques in the Maximum Service Series that generate customer satisfaction and fosters repeat business. When you satisfy your customers, they help grow your business and will recommend your product and service to others.
The outcomes of the program include:
- The language of Customer Service
- Diversity, personality and situational customer contact
- Dealing with disgruntled customers
- Overcoming customer objections
- Retail, telephone, online customer strategies
- Customer friendly policies and procedures
The SBDC Maximum Series provides small business owners with the tools and resources they need to develop business strategy and improve performance. The series is a community based learning environment with fast-paced sessions that include outside speakers, interactive exercises and group activities.
By design, the SBDC Maximum Series helps to strengthen relationships with resource partners and participants in the hosting community. Attendees have the opportunity to engage in voluntary, private counseling sessions with an SBDC consultant to discuss participants’ specific business issues and challenges.
The SBDC Maximum Series is offered by request. If your community is looking to grow their businesses and expand their knowledge, contact one of our 17 SBDC office across the state of Georgia for more information.