“If you make customers unhappy in the physical world, they might tell six friends. If you make customers unhappy on the internet, they can tell 6,000.” — Jeff Bezos of Amazon
Do you know what your customers are saying about you? Technology changes everything including customer service. With the rise of social media, the concept of ‘word of mouth’ is more powerful than ever before. An unhappy customer can tell thousands of people – and so can a happy customer. However, happy customers do not just happen by chance. This workshop will explore today’s customer service challenges that businesses and professionals face and discuss real world strategies and solutions to help your organization become a leader in outstanding customer service.
Instructor: Daniel McCoy, UGA SBDC at KSU Business Consultant and Society of Human Resource Professional (SHRM) Certified.