The Program Coordinator is a classified employee responsible for being the first point of contact with the public, and who assists the Business Consultants and Area Director of an Area Office with client program development, program delivery, client management and administration. The position provides administrative support for the office through the effective management of multiple, simultaneous projects, as well as marketing efforts for local SBDC programs and services. Being the first point of contact, the Program Coordinator must be able to deliver introductory presentations to prospective clients and inquirers. This person also conducts introductory meetings and provides basic introductory business information via telephone, email, in person. Light travel is required, primarily to local area events. Forty hours per week work time with almost no overtime.
The University of Georgia Small Business Development Center at Georgia State University seeks a marketing, networking, and administrative professional with strong skills in organization, public speaking, event planning, digital marketing, and record keeping to serve the Atlanta area as a Program Coordinator I. Applicants must have basic business knowledge, familiarity with the Adobe Creative Suit, experience with digital marketing (Facebook, Twitter, LinkedIn, Constant Contact, WordPress, etc.), and be proficient with Microsoft Office. Knowledge of the Atlanta area economic development community is a plus. Candidates must have a Bachelor’s Degree with course work in marketing, public relations, communications or other related areas and 4 years of professional experience preferred.
The position’s salary range is $28,000 to $38,000 and includes a generous benefits package (health, dental, vision, life, disability, etc.) and two retirement plan options. The University of Georgia contributes to retirement plans at different rates according to the plan selected (ORP 9.24% | TRS 16.81%). For more information about our benefits, click here.
Duties & Responsibilities
- Work with Area Director and business consultants to develop and deploy the office’s local marketing strategies. Market the local center’s programs and services to potential and current clientele, stakeholders, referral sources and potential program attendees via traditional and digital marketing means.
- Network independently on behalf of the local office with businesses and service providers in order to facilitate client referrals, partnerships, and sponsorship opportunities. Act as a liaison to local and regional stakeholders and referral sources.
- As needed, provide basic business introductory presentations, business group guest talks, public addresses, and serve on small business committees.
- Assist with Continuing Education program planning, development, and execution, including maintenance of a master calendar of CE classes, programs and other events in cooperation with the consulting staff.
- Recruit and provide information to potential SBDC class participants. Manage registration and document class participants. Recruit, coordinate and correspond with outside program speakers. Maintain records of speakers.
- Collect and report all financial assets including participant fees and sponsorship for an office.
- As needed, conduct basic business workshops and presentations.
- Actively participate in the development and execution of strategies for sponsorship of programs and other assets. This includes identifying and soliciting sponsors to the local SBDC program.
- Assist office staff in stewardship of current and prospective partners.
- Meet and greet the public with a professional image and route messages to consultants as appropriate.
- Meet with new clients and provide basic introductory information.
- Research information requests as needed and follow-up with inquirer.
- Schedule consulting appointments and other case management related duties for staff as requested.
- Develop and maintain knowledge base of small business resources on the local, regional, state, and national levels.
- Assist Business Consultants with research; perform demographic studies; Analyze market and industry trends/statistics; Internet research as needed.
- Input data accurately and timely into the SBDC’s Continuing Education Database (Unity). Maintain area office records and files in accordance with SBA and state office requirements.
- Perform support duties required for the operation of the Area office using standard SBDC equipment and software in the preparation of:
- Presentation materials
- Purchase and check requests
- Process leave and travel expense forms
- Invoices and Honoraria
- Supply orders and area office related purchasing
- Promotional Materials including brochures, flyers, newsletters, e-mails to promote CE classes and other programs
- Accurately collect and account for monies collected for program and conference registration fees.
- Other duties as may be determined by the State Office.
- Retrieving performance data and other information for completion of required reports. Assist Area Director and Business Consultant with other projects as needed.
- Support organizational improvement efforts through active involvement on internal committees, special projects, and various assessments as directed by the state office.
Education & Experience
Required: Bachelor’s degree with course work in marketing, public relations, communications or other related areas and 4 years of professional experience preferred.
Skills and Abilities Preferred: Skilled in Windows environment, including Microsoft Word, Excel, and PowerPoint as well as desktop publishing and editing programs (Publisher, InDesign) and Photoshop; email marketing skills (Constant Contact, MailChimp); video marketing; familiarity with WordPress; social media platforms (Facebook, Twitter, LinkedIn, Instagram, etc); presentation and public speaking skills; event planning skills; organized, independent, self-starter who takes the initiative to continually improve the operations. Desires to continually learn and develop professionally. Desires to help others and work as a valued team member.
How to Apply
Use the button below to apply online via Georgia State University’s website directly.
Letter of Application prompt:
We believe the SBDC attracts people who are generous with their time and energy. In a word, our employees say empathy—an understanding of and service to others—is important to both their role at the SBDC and their personal life. In your letter, please describe instances where empathy is evidenced in your work and/or personal life. Additionally, please discuss why you are interested in supporting the mission and culture of our organization.
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.